We’re hiring a Call Center Manager to improve the productivity and performance of our Sales Development Representatives (SDRs). You’ll oversee SDRs working on different services, support their onboarding and development, monitor their daily activity, and report team progress to management.
Requirements
Experience managing or leading a team of SDRs, sales representatives, or call center agents.
Experience managing representatives across multiple services, products, or campaigns.
Strong understanding of call monitoring, performance tracking, and sales activity metrics.
Experience with calling software, CRM systems, and sales tools.
Strong working knowledge of Google Sheets and Google Docs.
Confidence working with datasets and data tools.
Strong coaching skills and the ability to explain sales processes clearly.
Excellent spoken and written English and Arabic.
Organized, analytical, proactive, and comfortable reporting team performance.
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