🕒 26 days ago
Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues?
Staff Customer Success Engineer SASE
📅 Aug 10
SASE TechnologiesCloud SecurityNetworking ConceptsSecurity Integrations
📜 Description
- Act as the day-to-day technical contact for customers, ensuring proper security integrations.
- Provide guidance for adoption and accelerated integrations with new cloud security products.
- Address customer needs for technical assistance and coordinate timely resolutions.
- Coach customers on managing their Cloud Security Change Management program.
- Develop a comprehensive understanding of business challenges faced by customers.
🛠️ Requirements
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or related field.
- Minimum 5 years relevant work experience in pre-sales, post-sales, or technical support.
- In-depth understanding of networking and security concepts with multi-vendor devices.
- Experience with SASE architecture and Data Security product suite (CASB, DLP).
- Expertise in Routing Protocols (BGP / OSPF / EIGRP) and Remote Access VPN solutions.
- Knowledge of Linux, including BASH and Python scripting.
- Strong consulting and project management skills.
- Fluent German language is mandatory.
Full job description
Join Palo Alto Networks as a Staff Customer Success Engineer SASE, where you'll enable customers' secure environments and drive the adoption of cutting-edge cybersecurity solutions.
Description
- Act as the day-to-day technical contact for customers, ensuring proper security integrations.
- Provide guidance for adoption and accelerated integrations with new cloud security products.
- Address customer needs for technical assistance and coordinate timely resolutions.
- Coach customers on managing their Cloud Security Change Management program.
- Develop a comprehensive understanding of business challenges faced by customers.
Requirements
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or related field.
- Minimum 5 years relevant work experience in pre-sales, post-sales, or technical support.
- In-depth understanding of networking and security concepts with multi-vendor devices.
- Experience with SASE architecture and Data Security product suite (CASB, DLP).
- Expertise in Routing Protocols (BGP / OSPF / EIGRP) and Remote Access VPN solutions.
- Knowledge of Linux, including BASH and Python scripting.
- Strong consulting and project management skills.
- Fluent German language is mandatory.
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