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Senior Technical Support Engineer - Focused Services

📅 Aug 9
📍 🇪🇸 Spain - Remote🎸 Senior🥇 Support Engineer📢 🇬🇧 English Required📢 🇩🇪 German Required💼 Full-Time
Network SecurityTCP/IPLAN/WAN TechnologiesRouting/switching
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📜 Description

  • Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues.
  • Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting.
  • Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders.
  • Collaborate with cross-functional teams to drive a seamless customer experience while addressing critical challenges.
  • Engage in technical discussions to enhance security posture and improve cybersecurity resilience.

🛠️ Requirements

  • Fluent in English and either German, Italian, or French.
  • Minimum of 7 years of network security experience.
  • Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies.
  • Extensive experience troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies.
  • Ability to independently debug complex networks with an advanced understanding of packet flow.
  • Proficiency with network troubleshooting tools like Wireshark and GNS3.
  • Strong grasp of authentication protocols such as LDAP, TACACS+, and Radius.
  • BS in computer science, information technology, or equivalent experience.
Full job description

Join Palo Alto Networks as a Senior Technical Support Engineer to drive customer success in cybersecurity by providing expert-level technical assistance and solutions.

Description

  • Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues.
  • Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting.
  • Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders.
  • Collaborate with cross-functional teams to drive a seamless customer experience while addressing critical challenges.
  • Engage in technical discussions to enhance security posture and improve cybersecurity resilience.

Requirements

  • Fluent in English and either German, Italian, or French.
  • Minimum of 7 years of network security experience.
  • Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies.
  • Extensive experience troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies.
  • Ability to independently debug complex networks with an advanced understanding of packet flow.
  • Proficiency with network troubleshooting tools like Wireshark and GNS3.
  • Strong grasp of authentication protocols such as LDAP, TACACS+, and Radius.
  • BS in computer science, information technology, or equivalent experience.
Apply Now

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