Remote Jobs RockRemote Jobs Rock

Sr. Technical Support Engineer, Focused Services

📅 Aug 9
📍 🇬🇧 United Kingdom - Remote🎸 Senior🥇 Support Engineer💼 Full-Time
Technical SupportKubernetesDockerLinux
Apply Now

📜 Description

  • Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence.
  • Respond to user-reported issues within defined SLAs to maintain high customer satisfaction.
  • Triage and resolve technical issues via ticketing systems, phone, and remote sessions.
  • Troubleshoot complex problems at both application and operating system levels.
  • Identify root causes and work with engineering teams to deliver permanent solutions.

🛠️ Requirements

  • Must have lived in the UK for the last 5 consecutive years or hold British Citizenship.
  • Demonstrated ability to troubleshoot and resolve complex issues across varied environments.
  • Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP.
  • Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN).
  • 3–5 years of experience in Technical Support or similar hands-on roles.
  • Bachelor's/Master's degree in a technical field or equivalent practical/military experience.
Full job description

As a Sr. Technical Support Engineer at Palo Alto Networks, you will address complex post-sales concerns, ensuring customer satisfaction through technical expertise and collaboration.

Description

  • Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence.
  • Respond to user-reported issues within defined SLAs to maintain high customer satisfaction.
  • Triage and resolve technical issues via ticketing systems, phone, and remote sessions.
  • Troubleshoot complex problems at both application and operating system levels.
  • Identify root causes and work with engineering teams to deliver permanent solutions.

Requirements

  • Must have lived in the UK for the last 5 consecutive years or hold British Citizenship.
  • Demonstrated ability to troubleshoot and resolve complex issues across varied environments.
  • Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP.
  • Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN).
  • 3–5 years of experience in Technical Support or similar hands-on roles.
  • Bachelor's/Master's degree in a technical field or equivalent practical/military experience.
Apply Now

Similar jobs

Search more Support Engineer jobs
GitLab

Senior Support Engineer

GitLab👥 10,000+ employees🏢 IT Services And IT Consulting🤝 B2B
WebsiteLinkedInAll Job Openings
🕒 21 days ago

As a Senior Support Engineer, you will troubleshoot complex customer issues, mentor teammates, and collaborate with various teams to enhance product quality and support processes.

📍 🇰🇷 South Korea - Remote💼 Full-Time🎸 Senior🥇 Support Engineer📢 🇰🇷 Korean Required
Linux Systems AdministrationScriptingGitContinuous Integration
View jobApply
Cyberark1

Senior Technical Support Engineer - Focused Services

Cyberark1👥 10,000+ employees🏢 Computer & Network Security
WebsiteLinkedInAll Job Openings
📅 Aug 9

Join Palo Alto Networks as a Senior Technical Support Engineer to drive customer success in cybersecurity by providing expert-level technical assistance and solutions.

📍 🇪🇸 Spain - Remote💼 Full-Time🎸 Senior🥇 Support Engineer📢 🇬🇧 English Required📢 🇩🇪 German Required
Network SecurityTCP/IPLAN/WAN TechnologiesRouting/switching
View jobApply
View more Support Engineer jobs

Trusted by Remote Workers