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Senior Support Engineer, EU

πŸ•’ 9 days ago
JavaScriptTypeScriptWeb ApplicationsDebugging

πŸ“œ Description

  • Independently own and resolve complex technical issues for enterprise customers.
  • Lead investigations into ambiguous or high-severity issues and maintain clear communication during incidents.
  • Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
  • Provide informal mentorship and technical guidance to other Support Engineers.
  • Collaborate closely with Product and Engineering to influence product improvements.
  • Author and improve documentation, guides, and self-serve resources.

πŸ› οΈ Requirements

  • Remote in Europe
  • 4+ years of hands-on experience in developer support or engineering roles.
  • Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
  • Demonstrated success in independently owning complex issues from diagnosis to resolution.
  • Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.
  • Comfortable operating under pressure while maintaining clarity and empathy.
  • Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
  • Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.
  • Curious, proactive, and energized by solving ambiguous problems.

✨ Benefits

  • Competitive salary and stock options program
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