About Cronos Europa
Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission-critical solutions that shape Europe's digital future. As part of the Cronos Group, one of the most innovative and fastest-growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting-edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long-term, high-impact EU programmes requiring reliability, scalability, and innovation.
About The Job
We are looking for an experienced Account Manager to join our growing team in Brussels. In this role, you will act as the primary point of contact for a portfolio of key clients, ensuring high levels of satisfaction, service continuity, and long-term relationship development.
You will work closely with recruitment, delivery, talent management, contract management, and administrative teams to coordinate consultant placements, anticipate client needs, and identify opportunities to maximize the value of existing contracts. This is an excellent opportunity for a relationship-driven professional who thrives in a dynamic, multicultural environment and enjoys balancing client engagement with operational coordination.
Key Responsibilities
Client Relationship Management
- Act as the main point of contact for assigned client accounts.
- Build and maintain long-term partnerships with client stakeholders.
- Understand client priorities, challenges, and evolving requirements.
- Ensure client expectations are effectively communicated internally.
Contract & Service Optimization
- Monitor contract utilization and identify opportunities for optimization.
- Proactively anticipate client needs and recommend appropriate solutions.
- Support contract extensions, renewals, and service continuity initiatives.
- Ensure services remain aligned with contractual commitments and client expectations.
Internal Coordination
- Collaborate closely with Recruitment, Delivery, Talent Management, Contract Management, Legal, and Administrative teams.
- Coordinate consultant onboarding, renewals, and contractual updates.
- Ensure timely resolution of client requests and operational issues.
- Act as a central connector between all stakeholders involved in client delivery.
Consultant & Contract Follow-up
- Manage consultant-related contract changes and client requests.
- Monitor upcoming contract renewals and extension opportunities.
- Support framework contract transitions and consultant mapping activities.
- Coordinate security clearance processes when required.
Client Satisfaction & Continuous Improvement
- Conduct regular client follow-ups and satisfaction reviews.
- Gather feedback and initiate improvement actions where needed.
- Identify risks early and work proactively to maintain strong client relationships.
- Contribute to the continuous improvement of account management processes.
Profile Requirements
Experience
- 5+ years of experience in Account Management, Client Relationship Management, Service Delivery, or a similar customer-facing role.
- Experience within IT services, consultancy, staffing, or professional services environments.
- Experience working with European Institutions is considered a strong asset.
Communication & Relationship Building
- Fluent in English and French, both written and spoken.
- Strong communication, negotiation, and stakeholder management skills.
- Proven ability to build trust and maintain long-term client relationships.
Organization & Problem Solving
- Highly organized with excellent time-management skills.
- Ability to coordinate multiple stakeholders and priorities simultaneously.
- Solution-oriented mindset with strong analytical and problem-solving abilities.
Personal Attributes
- Customer-focused and proactive.
- Comfortable working in multicultural and fast-paced environments.
- Strong sense of ownership, accountability, and professionalism.
- Ability to anticipate needs and take initiative independently.
What We Offer
- A key client-facing role within a leading partner of European Institutions.
- Exposure to high-impact international programmes and projects.
- A collaborative and multicultural working environment.
- Flexible hybrid working arrangements.
- Long-term growth opportunities within the Cronos Europa ecosystem.
- Brussels, Belgium (Hybrid)
