Coordinates IT service design and transition from initial assessment through operational handover, ensuring enterprise ICT services are documented, validated, operationally ready, and accepted by Operations.
Create and improve clear, user-friendly documentation for business and IT applications, working with multidisciplinary teams and using AI tools to support documentation workflows.
Lead the deployment of global customer service capabilities for a major automotive manufacturer, ensuring seamless rollouts and adherence to international standards.
As an Account Manager, you will serve as the primary contact for key clients, ensuring satisfaction and fostering long-term relationships while coordinating internal teams to optimize service delivery.
Configure and maintain Oracle HCM Cloud solutions, translating HR requirements into system designs while supporting implementations, integrations, testing, troubleshooting, and post-go-live user assistance.
The QA Engineer / Test Automation Specialist ensures quality across a global customer service technology ecosystem by validating end-to-end customer journeys and building automated test coverage.
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