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Customer Service Representative

πŸ•’ 21 days ago
Customer ServiceSalesforceMicrosoft OfficeOrganizational Skills

πŸ“œ Description

  • Provide initial support for customers by steering prospects to the appropriate team for service.
  • Respond to customer inquiries through phone, chat, email, and possibly SMS.
  • Document calls, chats, emails, and customer information within Salesforce.
  • Resolve customer issues at the front line and escalate as necessary.
  • Stay up-to-date on business processes and product knowledge.

πŸ› οΈ Requirements

  • High School Required
  • Bachelor's Degree Preferred
  • 3+ years Customer service experience Preferred
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Excellent organizational, written, and verbal communication skills.
  • Knowledge of administration and clerical processes.
  • Exceptional time management, follow-up, multi-tasking, and problem-solving skills.

✨ Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
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πŸ“ πŸ‡ΊπŸ‡Έ United States - RemoteπŸ’Ό Full-Time🎹 Mid-level🀝 Customer Success ManagerπŸ“’ πŸ‡§πŸ‡·πŸ‡΅πŸ‡Ή Portuguese RequiredπŸ“’ πŸ‡ͺπŸ‡Έ Spanish Required
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