At Coinme, we’re redefining access to financial services in a digital world. By combining the cutting-edge power of blockchain technology with everyday simplicity, we make digital currencies accessible and usable for all.
As the world's largest network of cryptocurrency kiosks with over 40,000 locations nationwide, we're breaking down barriers to crypto adoption through our seamless mobile app, secure digital wallet, and DeFi integrations. Beyond our consumer offerings, we're also the infrastructure powering the crypto revolution for businesses.
Through our enterprise Crypto-as-a-Service (CaaS) platform, we enable businesses to launch crypto capabilities in weeks, not months. Our modular, API-first infrastructure provides everything from KYC and payment processing to liquidity and custody solutions—all fully licensed and compliant.
We’re big enough to lead the charge in decentralized finance but small enough that your ideas will make waves. Every role at Coinme contributes to building a financial future where everyone has the tools to thrive. At Coinme, your growth fuels our mission. Together, we RISE.
LIVE PHONE SUPPORT CUSTOMER SUPPORT ASSOCIATE – Contract Position
Reports to: Jr. CS Manager
Position Description:
As a Contract Customer Support Associate, you will be focused on delivering exceptional real-time customer support exclusively via phone. You will handle high-volume inbound calls, resolve cryptocurrency transaction issues, and build strong customer relationships through direct voice interactions. The ideal candidate needs to understand the principles of customer service excellence and deliver the Coinme promise of great customer care in every phone conversation.
Objectives:
Required Knowledge, Skills, and Abilities:
These are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job.
Experience Requirement
Basic Requirements
Preferred Requirements
Performance Metrics
Location
Fully Remote in Latin America (Excluding: Venezuela, Cuba). This position does not require travel.
Terms
Check out our AI Usage Guidelines to understand how we approach AI tools during the hiring process.
Handle customer inquiries across email and community channels, troubleshoot an AI voice automation platform, document recurring issues, and collaborate with product and engineering teams to improve the customer experience.
Guide patients from purchase through manufacturing readiness by coordinating onboarding, telehealth scheduling, impression kits, and cross-functional support while managing a high-volume caseload across phone, SMS, and email.
Support customers across chat, email, and phone by resolving account and banking issues, explaining product features, identifying recurring problems, and partnering with engineering and banks to improve the user experience.
Handle customer questions across phone, email, and chat, troubleshoot issues, process orders and returns, and escalate unresolved concerns while helping improve customer service processes.
Realiza atendimento ativo e receptivo em programas de suporte ao paciente, mantém cadastros e interações no CRM e monitora comunicações e relatos de eventos adversos conforme procedimentos e prazos.
