🕒 yesterday
Leads and develops an Account Management team while owning renewals, retention, and expansion across high-value hospitality accounts through strategic planning and executive relationships.
Senior Manager, Customer Success Management - EMEA/APJ
📅 Aug 25
Customer Success ManagementPeople ManagementData AnalysisCustomer Engagement
📜 Description
- Build, lead, and mentor a team of Customer Success Managers supporting Enterprise customers.
- Foster a collaborative, high-performance, and customer-centric culture.
- Partner with leaders to define and execute segment-specific strategies.
- Maintain visibility into customer adoption and engagement metrics.
- Drive proactive outreach to identify churn risks and expansion opportunities.
- Implement processes to improve team productivity and operational efficiency.
🛠️ Requirements
- 4+ years of experience in Customer Success, Technical Account Management, or related fields
- Prior people management experience with a track record of developing high-performing teams
- Experience supporting Enterprise or high-ARR customer segments
- Experience with high-touch customer success models
- Background in Cybersecurity, DevOps, or a related technical domain preferred
- Strong operational mindset with experience building or optimizing processes
- Proven ability to drive retention and growth in a metrics-driven environment
- Excellent communication and interpersonal skills across diverse audiences
- Bachelor’s degree in a relevant field; advanced degree preferred
- Currently located in the United Kingdom
✨ Benefits
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits
- Our Approach to Equity: Receive stock options upon hire and promotion.
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents
Full job description
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
|
The role, in a nutshell: As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management:
Segment Strategy and Execution:
Customer Management:
Client Engagement and Advocacy:
Retention and Growth:
Operational Excellence:
What we're looking for:
|
Compensation: up to £150,000 base salary + bonus (depending on experience)
If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences.
About Us
We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.
©2026 Chainguard. All Rights Reserved.
Similar jobs
Search more Customer Success Manager jobs
Manager, Customer Success Managers - EMEA
🕒 3 days ago
Fingerprint👥 51 - 200 employees🏢 Computer Software
🕒 3 days ago
Leads and develops a regional team of Customer Success Managers, coaching them through renewals and account risks while improving processes and driving retention, expansion, and accurate forecasting.
Team Manager, Customer Success - Remote, USA
🕒 6 days ago
TeamViewer Germany👥 1001 - 5000 employees🏢 Computer Software
🕒 6 days ago
Lead and develop enterprise Customer Success teams, shaping strategies that improve customer adoption, retention, and growth while ensuring strategic accounts realize measurable value from SaaS solutions.
Manager, Customer Success Management
🕒 yesterday
BlueCat Networks👥 501 - 1000 employees🏢 Computer Software
🕒 yesterday
Leads and coaches a pooled Customer Success team, building scalable coverage systems and repeatable customer plays to improve adoption, retention, renewal readiness, and measurable value across a large portfolio.
🕒 2 days ago
Own the Customer Experience technology roadmap, evaluate and improve CX tools, build automation and AI-powered workflows, partner with IT and Digital Product, and lead one direct report.