🕒 9 days ago
Leads a project management team delivering strategic client programs, overseeing project pipelines, staffing, budgets, risks, and timelines while developing team members and improving delivery standards.
Director of Project Management
📅 Aug 14
Project ManagementProgram ManagementEnterprise SaaS ImplementationsDelivery Governance
📜 Description
- Own project governance across enterprise and scale implementation segments.
- Build risk dashboards, thresholds, escalation triggers, and milestone gates to surface delivery issues early.
- Hire, develop, and manage project managers and coordinators, with career paths across levels and segments.
- Establish scalable standards, change management practices, workflow documentation, and coordinator delivery models.
- Partner with Architecture leadership to clarify technical design ownership and project accountability.
- Run delivery forums and report progress, risks, and escalation trends to CX leadership.
🛠️ Requirements
- 8+ years in project or program management for software implementations, including 5+ years building or leading a PM team.
- Experience implementing enterprise SaaS within an internal delivery team or a partner organization.
- Experience designing delivery models for both high-touch complex projects and higher-volume, lighter-touch delivery.
- Track record of building a PM function or operating system from scratch or improving an under-resourced one.
- Able to own project outcomes without owning the technical solution; strong operational and stakeholder-management capabilities.
- Nice to have: experience with incentive compensation management or similarly complex enterprise software.
- Nice to have: experience designing or scaling a project coordinator or delivery-operations model.
✨ Benefits
- (US-ONLY)Comprehensive Healthcare: 100% coverage for medical
- Dental
- Vision for all FTEs
- Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
- Annual Stipends: Dedicated funds for your professional development and caretaking needs.
- Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure
- Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
- Premium Tools: The latest Apple hardware to empower you to do your best work.
- Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
- Notice for Prospective Candidates
Full job description
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
We're hiring a Director of Project Management to help us evolve our Project Management practice to scale along the growing needs of the organization - to build a team of PMs who own delivery end-to-end across our full customer base, a governance system that surfaces risk before it becomes an escalation, and an operating rhythm that makes “on track” a verifiable claim rather than a status update. You'll start by upleveling how we deliver our largest, most complex enterprise implementations, then build out how project management scales efficiently across the rest of our customer base. This is a builder role - you will establish project management as a first-class function here, not maintaining an existing one.
What You'll Do
Own Delivery Governance Across the Full Portfolio
Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.
Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after.
Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.
Build and Lead the PM Organization
Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.
Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.
Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.
Raise the Bar on Enterprise Delivery
Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.
Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.
Drive Operating Rhythm and Visibility
Run a recurring delivery forum reporting progress, risk, and change management status across segments.
Report delivery health, risk, and escalation trends to CX leadership on a defined cadence.
What You'll Need
8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.
Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) — deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.
Experience designing delivery models that work at more than one scale — you've built or run both high-touch, complex delivery and higher-volume, lighter-touch delivery, and know how those operating models differ.
A demonstrated track record of building a PM function or operating system where one didn't previously exist, or was under-resourced — not just operating inside an already-mature one.
Comfortable being the accountable owner of a project's outcome without owning the technical solution — this is an operational and stakeholder-management role, not an architecture role.
Nice to Have
Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.
Benefits
Notice for Prospective Candidates
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
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