Customer Success Manager
Ping Identity👥 10,000+ employees🏢 Software Development🤝 B2B
As a Customer Success Manager, you will build and maintain relationships with customer organizations, acting as a technical resource and advocate for their needs.
Technical Customer Success Manager - AMER
🕒 25 days ago
📍 Worldwide - Remote💰 $121.4k - $195.7k / year🎹 Mid-level🫶 Technical Customer Success Manager💼 Full-Time
Customer SuccessTechnical Account ManagementSolutions EngineeringSoftware Development
📜 Description
- Identify key stakeholders and maintain accurate contact records for effective communication.
- Guide new customers through initial product setup and feature adoption.
- Curate tailored success paths by understanding customer goals and use cases.
- Drive adoption and maturity of process orchestration using Camunda's frameworks.
- Collaborate with Consulting, Support, and Engineering teams on product issues.
🛠️ Requirements
- 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
- Strong understanding of high-level software development, cloud computing, and DevOps concepts.
- Advanced communication skills to articulate complex concepts clearly to diverse audiences.
- Ability to lead and navigate conversations with both technical and business stakeholders.
- Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.
- Experience in enterprise technology architectures and understanding state-of-the-art solution architectures and their associated paradigms (e.g., microservices, event-driven architectures, Kubernetes-based deployments)
- Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar.
- Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers
✨ Benefits
- Remote & Flexible: Work from anywhere with the setup that suits you
- Home office budget
- Flexible time off to recharge when you need it
- Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
- Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
As a Customer Engineer, you'll drive technical engagement for high-growth accounts, focusing on scalable programs and tools to enhance customer experience and reduce friction.
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