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Customer Engineer

🕒 yesterday
Customer EngineeringSolutions EngineeringTechnical SupportDeveloper Relations

📜 Description

  • Partner with Scaled Account Managers to develop outreach strategies based on customer usage patterns.
  • Manage onboarding processes for startup programs, ensuring smooth activation for AI startups.
  • Collaborate with Support Engineering to create content that addresses common customer challenges.
  • Enhance the scaled-engagement toolkit with in-app programs and technical enablement resources.
  • Conduct webinars and community outreach to foster customer relationships.
  • Translate customer inquiries into actionable in-product guidance.

🛠️ Requirements

  • 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations.
  • Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time.
  • Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD.
  • Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).
  • AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications.
  • Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content.
  • Data-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome.

Benefits

  • 4 weeks of paid vacation.
  • Life insurance
  • 401K plans
  • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available
  • Monthly lifestyle stipend for wellness
  • Mental health and therapy
  • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
  • Continuous learning benefits & related support.
Asana

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🕒 yesterday

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday.

📍 🇮🇪 Dublin - Hybrid💰 €57k - €63k / year💼 Full-Time🎹 Mid-level❤️ Customer Success Engineer📢 🇫🇷 French Required📢 🇬🇧 English Required
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🕒 yesterday

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer.

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Twilio

Technical Account Manager

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Technical Account Manager at Twilio, you will provide designated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

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