Senior Operations Excellence Coach

Why Join Us?

✅ Time off: 25 days holiday pro rata

✅ Excellent bonus potential up to 20% of salary
✅ Exclusive discounts: Up to 55% off for you, your partner, and loved ones
✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
✅ Career development: Fantastic training opportunities, including funding for qualifications

What you’ll be doing

You’ll help our sites and brands achieve their operational audit, customer satisfaction, training compliance and leadership accreditation measures. Your work will also support efficient labour deployment, waste control, effective production, reduced unknown loss and the delivery of profitable sales.

Just as importantly, you’ll create a consistent and effective approach across the Operations Excellence Coach team, ensuring actions are clear, progress is followed up and improvements are sustained.

You’ll be responsible for:

• Leading, coaching and developing a team of Operations Excellence Coaches

• Setting clear priorities and focusing activity on the areas of greatest opportunity and risk

• Supporting sites through visits, audits, performance insight and practical coaching

• Helping site leaders improve standards, compliance, customer experience and commercial performance

• Building strong relationships with Brand Leads and Operations leaders

• Translating business priorities into clear, achievable actions for coaches and site teams

• Using data and site feedback to identify trends and improvement opportunities

• Leading targeted improvement campaigns and tracking their impact

• Identifying capability gaps and implementing practical training and development solutions

• Ensuring learning and accreditation are embedded through ongoing coaching and follow-up

• Providing clear, data-led reporting and actionable insight to senior stakeholders

• Identifying and escalating significant safety, compliance and operational risks.

We’re looking for someone who:

• Is an experienced operational leader with a strong coaching style

• You'll bring significant operational experience within hospitality, with a strong understanding of what great looks like in a fast-paced, customer-focused environment.

• Can lead, motivate and develop a geographically dispersed team

• Strong knowledge of Brand standards

• Understands how operational standards influence customer experience and commercial performance

• Confident using performance data to identify priorities and drive action

• Can build trusted relationships and influence stakeholders at different levels

• Comfortable challenging constructively and holding others accountable

• Can balance strategic thinking with practical, hands-on site support

• Organised, adaptable and able to manage competing priorities

• Is comfortable with regular national travel and overnight stays

Why join Moto?

This is an opportunity to make an impact across our wider business, helping our teams deliver consistently brilliant standards for our customers. You’ll have the scope to shape how operational excellence is delivered, develop a talented coaching team and influence improvements across all of our brands.

If you’re passionate about developing people, improving performance and helping operational teams succeed, we’d love to hear from you. Apply now and help us make every journey better.🚀

INDCS