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Client Success Manager I

🕒 10 days ago
📍 🇺🇸 Houston - Hybrid🎹 Mid-level🤝 Customer Success Manager💼 Full-Time
Client Relationship ManagementCustomer SuccessAccount ManagementSaaS
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📜 Description

  • Nurture and grow relationships with client stakeholders, identifying additional key stakeholders through proactive engagement.
  • Maintain client momentum after launch by using critical success factors aligned to the client journey to increase adoption of the Avetta platform.
  • Serve as a trusted advisor for clients on use-case, product functionality, and applicable program recommendations.
  • Conduct regular review-and-planning sessions with client stakeholders to demonstrate value and define next steps.
  • Act as the voice of Avetta clients, collaborating with internal stakeholders to solve problems and drive improvements.

🛠️ Requirements

  • Minimum 1-3 years in a customer-facing role with an Enterprise SaaS company or supplier management.
  • Bachelor's Degree or equivalent work experience.
  • Experience with Microsoft Office suite, SFDC, CRM tools, and JIRA is a plus.
  • Excellent interpersonal, verbal, and written communication skills.
  • Highly organized, collaborative, responsive, and proactive.
  • Ability to master new technologies and processes and train others.

✨ Benefits

  • A comprehensive benefits package
  • Vision insurance
  • Ensure clients understand and utilize Avetta's products to achieve maximum benefit.
Apply Now

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