LIDER ASSISTENCIA A CLIENTES | BELO HORIZONTE/MG
Lead and develop the Post-Sales customer service team, ensuring operational goals and quality indicators are met while enhancing customer experience.
Are you fluent in Englisch? Can you also speak German? Then apply now! For our Avedo Contact Center in Hamburg location, we are looking for you as a Customer Experience Manager (m/w/d) English and German in full-time.
Your Benefits
secure full-time fixed salary from day one
service hours from monday to friday: 7-20h (self scheduled), also Saturday on request
after successful training, you'll work in a hybrid model
uncomplicated entry into the job through professional and remunerated induction and training
Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.
Your Tasks
handling internal customer service issues (in writing only)
quality assurance
constantly reviewing and improving existing processes
supporting new projects
testing of new projects
Lead and develop the Post-Sales customer service team, ensuring operational goals and quality indicators are met while enhancing customer experience.
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