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Customer Experience Manager (m/w/d) English and German

πŸ“… Aug 21
Customer ServiceQuality AssuranceProcess ImprovementProject Support

πŸ“œ Description

  • Handle internal customer service issues (in writing only)
  • Ensure quality assurance
  • Constantly review and improve existing processes
  • Support new projects
  • Test new projects

πŸ› οΈ Requirements

  • For our Avedo Contact Center in Hamburg location, we are looking for you as a Customer Experience Manager (m/w/d) English and German in full-time.

✨ Benefits

  • Secure full-time fixed salary from day one
  • Service hours from Monday to Friday: 7-20h (self scheduled), also Saturday on request
  • After successful training, you'll work in a hybrid model
  • Uncomplicated entry into the job through professional and remunerated induction and training
  • Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.
Full job description

Are you fluent in Englisch? Can you also speak German? Then apply now! For our Avedo Contact Center in Hamburg location, we are looking for you as a Customer Experience Manager (m/w/d) English and German in full-time.

Your Benefits

  • secure full-time fixed salary from day one

  • service hours from monday to friday: 7-20h (self scheduled), also Saturday on request

  • after successful training, you'll work in a hybrid model

  • uncomplicated entry into the job through professional and remunerated induction and training

  • Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.

Your Tasks

  • handling internal customer service issues (in writing only)

  • quality assurance

  • constantly reviewing and improving existing processes

  • supporting new projects

  • testing of new projects

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