As an Operations Supervisor, you will oversee contact center operations, coach team members, and ensure performance targets are met while implementing effective solutions.
Associate, Settlement Services
📜 Description
- Communicate effectively with external stakeholders like borrowers, selling agents, lenders, and attorneys.
- Handle inbound and outbound calls with strong objection handling skills.
- Schedule closings with buyers and lenders, and arrange notaries.
- Prepare and balance HUD and CD documents with lenders.
- Track closing deadlines to ensure timely completion.
- Review title commitments and prepare closing packages.
🛠️ Requirements
- Graduate in any discipline
- This position requires a minimum of 2 years’ experience in the REO settlement or Originations process.
- Detailed knowledge of REO and the settlement function with up-to-date information on state level requirements for closing the transactions in REO space
- Ability to work on multiple files simultaneously and work closely to achieve SLA
- Ability to work with cross-functional, multi-cultural teams
✨ Benefits
- Comprehensive medical insurance for employees and family.
- Personal Accident Benefit and Life Insurance for employees.
- Wellness programs including onsite doctor support and health checkup camps.
- 10 paid holidays and 26 paid days off per year.
- Employee engagement activities and community service initiatives.
Full job description
Company Description
ARE YOU READY TO WORK AT ALTISOURCE?
- Are you a natural helper who loves working through people’s problems to find the best solution?
- Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
- Are you interested in working on a new product where you can make an immediate impact?
If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.
Job Description
ROLE AND RESPONSIBILITIES
FUNCTIONAL/OPERATIONAL:
- Communicate effectively with external stakeholders like borrowers, selling agent, lenders, and attorneys.
- Call and objection handling skills for both inbound and outbound calls.
- Schedule closings with buyers, lenders and arrange notaries.
- HUD and CD preparations and balancing with lenders.
- Track closing deadlines and ensure timely completion.
- Reviewing Title commitment and preparation of closing packages.
- Reviewing tax statement and should understand how to prorate the taxes.
- Reviewing HOA and lien payoffs.
- Disbursements and funding knowledge.
- Contribute to maintaining positive customer experience throughout the closing process.
Qualifications
QUALIFICATIONS:
- Graduate in any discipline
- This position requires a minimum of 2 years’ experience in the REO settlement or Originations process.
- Detailed knowledge of REO and the settlement function with up-to-date information on state level requirements for closing the transactions in REO space
- Ability to work on multiple files simultaneously and work closely to achieve SLA
- Ability to work with cross-functional, multi-cultural teams
Additional Information
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
Good Health
- Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
- Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps etc.
Happiness
- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
- Opportunities to join our community service initiatives, including Habitat for Humanity
OUR CORE VALUES
For our employees, customers, and shareholders, we commit to…
- Act With Integrity – exhibit unwavering integrity, compliance and ethical conduct at all times
- Energize People – enable exceptional people to energize their teams and drive results
- Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
- Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
- Win as a Team – embrace the passion, energy and power of our global teams to win as “One-Altisource”
- Enrich Communities – create positive impacts for the communities where we live and serve
Are you up to the challenge? What are you waiting for? Apply today!
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