Technical Success Manager
Newrelic👥 1001 - 5000 employees🏢 Computer Software
As a Technical Success Manager, you will lead customer onboarding, provide technical leadership, and ensure effective use of New Relic solutions to drive customer success.
Senior Technical Support Engineer
📅 Jul 17
Technical SupportCustomer ServiceTroubleshootingProblem-solving
📜 Description
- Lead high-priority or complex support issues, including those involving multiple teams or external partners.
- Serve as the escalation point for the Support team, confidently resolving edge cases and urgent matters.
- Deliver concise and empathetic customer communication, and guide others in effective customer-facing messaging.
- Participate in the team’s on-call rotation, helping to support urgent customer issues outside of standard business hours.
🛠️ Requirements
- 3+ years of experience in technical support, ideally in a B2B SaaS environment.
- Demonstrated ability to own and resolve high-stakes or technically complex issues.
- Excellent verbal and written communication skills, especially under pressure.
- Experience working cross-functionally with Product and Engineering
✨ Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical
- Dental
- Vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
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