Support Analyst
The Tier 1 Support Technician will provide first-level technical support, manage customer inquiries, document incidents, and ensure efficient ticket resolution to enhance customer experience.
The Tier 1 Support Technician will provide first-level technical support, manage customer inquiries, document incidents, and ensure efficient ticket resolution to enhance customer experience.
As a Support Engineer, you will investigate and resolve technical issues for enterprise customers, utilizing AI tools and collaborating with product and engineering teams to enhance solutions.
The Amazon Connect Support Engineer will support and maintain AWS-based CCaaS environments, ensuring high availability and reliability through monitoring and troubleshooting.
The Amazon Connect Support Engineer will support and maintain AWS-based CCaaS and contact center environments, ensuring high availability and system reliability through monitoring and troubleshooting.
Provide advanced Level 3 technical support across multiple client environments in an MSP setting, troubleshooting complex issues and managing support tickets effectively.