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Enterprise Customer Success Manager

🕒 14 days ago
Customer SuccessRenewal ManagementAccount ManagementSaaS

📜 Description

  • Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
  • Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
  • Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
  • Engage with the Customer Support Team to address customer inquiries, technical issues, and any other concerns.
  • Collaborate on building and iterating on our renewals process to support our customers.

🛠️ Requirements

  • A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
  • Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.
  • High EQ; adept at managing multiple stakeholder relationships.
  • Demonstrated success in increasing renewal rates and building effective renewal processes.
  • Familiarity with HubSpot or Salesforce is required.
  • Experience managing and expanding enterprise customer relationships, with strong negotiation skills.

Benefits

  • And Perks:
  • The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile,
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