🕒 4 days ago
Serves as a trusted technical partner to enterprise customers, coordinating support cases and escalations while analyzing data platform issues, advocating for customer priorities, and improving service continuity and performance.
Staff Product Support Engineer - Cloud Support
🕒 11 days ago
AWSAzureGCPKubernetes
📜 Description
- Manage support cases and troubleshoot intricate technical issues in cloud environments.
- Deliver tailored solutions to customers by understanding their use cases and pain points.
- Provide operations expertise leveraging best practices in Data Quality, Cost Optimization, and Data Reliability.
- Collaborate with internal teams to improve support processes and solve complex problems.
- Work on a cloud-native platform to maintain stability and reliability for enterprise customers.
- Be flexible to work in rotational shifts to meet customer demand.
🛠️ Requirements
- 10+ years of experience in customer-facing support, technical architecture, or consulting roles.
- Proficient in cloud platforms such as AWS, Azure, and GCP, with expertise in at least one.
- Experience with Kubernetes, Docker, and Linux distributions like RHEL, Ubuntu, and SUSE.
- Excellent communication skills, both written and verbal.
- Ability to handle situations calmly and demonstrate empathy under pressure.
Full job description
As a Staff Product Support Engineer / Product Specialist (Cloud Support SME) at Acceldata, You will take on a pivotal role with higher accountability in swiftly resolving complex customer challenges in two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one. You will focus on delivering faster resolutions and ensuring seamless operations resolution, enabling customers to monitor, predict, and optimize their data systems for impactful business outcomes.
If you’re passionate about working in fast-paced, dynamic environments and want to be part of the cutting edge of data solutions, this role is for you.
What makes you the right fit for this position?
What is it like to work at Acceldata ADOC team as Staff Product Support Engineer?
Candidates should be comfortable supporting operations in a 24/7 environment and be willing to adjust their working hours accordingly.
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