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Sales Engineer

🔥 21 hours ago
📍 🇵🇹 Portugal - Hybrid🎹 Mid-level🔦 Sales Engineer💼 Full-Time
AI TechnologiesSaaS ArchitecturesWeb/scripting TechnologiesCustomer Engagement
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📜 Description

  • Lead technical and business discovery sessions to understand customer challenges.
  • Architect AI-driven CX and ES solutions tailored to customer needs.
  • Drive technical strategy through the sales cycle, ensuring alignment with customer goals.
  • Integrate and scale solutions using Zendesk APIs and cloud platforms.
  • Collaborate cross-functionally to influence product roadmap and innovations.
  • Measure and optimize impact using analytics and AI performance metrics.

🛠️ Requirements

  • 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software.
  • Strong knowledge of web/scripting technologies and SaaS architectures.
  • Proven experience designing and executing customer pilots and proofs of concept.
  • Deep understanding of AI technologies and their applications in CX.
  • Expertise in domains like CCaaS, ITSM, or Business Intelligence.
  • Excellent interpersonal, communication, and presentation skills.
  • Bachelor's degree or equivalent work experience.
Full job description

As a Solutions Consultant at Zendesk, you'll shape the future of customer engagement by designing innovative solutions that drive measurable impact through AI and cloud technologies.

Description

  • Lead technical and business discovery sessions to understand customer challenges.
  • Architect AI-driven CX and ES solutions tailored to customer needs.
  • Drive technical strategy through the sales cycle, ensuring alignment with customer goals.
  • Integrate and scale solutions using Zendesk APIs and cloud platforms.
  • Collaborate cross-functionally to influence product roadmap and innovations.
  • Measure and optimize impact using analytics and AI performance metrics.

Requirements

  • 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software.
  • Strong knowledge of web/scripting technologies and SaaS architectures.
  • Proven experience designing and executing customer pilots and proofs of concept.
  • Deep understanding of AI technologies and their applications in CX.
  • Expertise in domains like CCaaS, ITSM, or Business Intelligence.
  • Excellent interpersonal, communication, and presentation skills.
  • Bachelor's degree or equivalent work experience.
Apply Now

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