Business Unit Lead (m/f/d) | German Required

Your Mission

To support our continued growth, we are looking for a Business Unit Lead (m/f/d) to join us immediately at our location in Sofia.

In this role, you take full entrepreneurial ownership of key client accounts within an industry group, with direct impact on growth, profitability and strategic development. As the local "Bar Raiser", you set new benchmarks in quality and performance, shape a high-performance culture and sustainably develop both our client relationships and our organization.

Conceptual Excellence: Your Core Contribution

• Driving force behind conceptual quality, both internally and externally

• Independently creating high-quality client presentations, strategic documents and business reviews

• Translating complex client requirements into structured, actionable decision papers

Own the Business

• Full responsibility for revenue, growth and profitability of your accounts, with a clear focus on sustainable value creation

• Steering the entire value chain, from delivery and commercials to client satisfaction

• Actively identifying and implementing growth levers, including scaling successful solutions and unlocking new business potential

Drive Performance through Data

• Using KPIs and in-depth analyses to identify performance levers and root causes

• Deriving clear actions and creating executive-ready reports and business reviews

Act as Strategic Partner to your Clients

• First point of contact for your clients, engaging at eye level

• Deep understanding of their business models and proactive development of added value and growth opportunities (e.g. upselling, process optimization)

• Close collaboration with Product & Tech to implement tailored solutions

Build & Lead High-Performing Teams

• Leading and developing a team of approx. 5 Operations Managers

• Coaching towards ownership, analytical thinking and commercial awareness

• Building a high-performing organization with a clear focus on goals

Raise the Bar

• Setting new standards in quality, structure and excellence

• Shaping the local culture through entrepreneurial thinking, ownership and leading by example

Your Skillset

Background & Mindset

• Several years of experience in consulting, strategy, operations or a Big Tech environment

• Strong analytical and structured thinking as well as excellent problem-solving skills

• Entrepreneurial mindset with a focus on impact, ownership and continuous improvement

Leadership & Communication

• Proven experience in leading and developing teams

• Confident presence as well as strong communication and negotiation skills

• Ability to convince at all levels, from operational teams to client management

Way of Working

• High quality standards and a structured, solution-oriented way of working

• You enjoy a dynamic environment with a high degree of autonomy

• Excellent PowerPoint and Excel skills (storylining, analyses)

Additional Requirements

• Fluent German and English

• Willingness to be on site in Sofia on a regular basis (3 to 4 days per week)

• Willingness to travel for exchange formats with our German locations

Your Winning Deal

• Your benefits: In addition to 25 days of vacation, we offer food vouchers, a subsidized Multisport card, medical and dental care as well as amazing team and company events.

• Your workplace: You work in a flexible hybrid model and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).

• Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".

• Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.

• Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.