Handle customer and partner inquiries across phone, email, and messaging, resolve service issues, and improve support processes while serving customers across Agoda’s travel products.
Monitor real-time safety alerts, coordinate emergency escalations from onset through resolution, provide basic technical support, and keep lone workers informed of hazards while delivering timely customer service.
Handle customer inquiries, service bookings, orders, and account records while resolving issues, supporting retention, and coordinating with Operations and field teams to deliver a strong customer experience.
Support customers across chat, email, and phone by resolving questions, explaining app features, reviewing requests, following up on claims, and identifying issues and process improvements.
Support Swedish- and English-speaking customers with technical, account, and subscription questions, demonstrate software features, prepare tailored offers, and coordinate solutions that improve the customer experience.
