Job title: Customer Service Executive
Contract Type: Full Time Permanent, subject to 6 months' probation
Location: Claregalway, Co. Galway
Salary: €31,050 per annum, paid monthly
Culligan Home Ireland is seeking an organized and customer-focused Customer Service Executive to join our growing team. In this role, you will support customer retention activities, maintain accurate customer records, and provide administrative support to our Operations team, helping to deliver an excellent customer experience.
If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.
Core role and responsibilities:
Requirements
Benefits
Handle customer and partner inquiries across phone, email, and messaging, resolve service issues, and improve support processes while serving customers across Agoda’s travel products.
Support customers across chat, email, and phone by resolving questions, explaining app features, reviewing requests, following up on claims, and identifying issues and process improvements.
Support customers by phone, email, and live chat, processing orders, advising on products, resolving queries, and coordinating with courier partners to deliver a smooth customer experience.
Support families with bookings, enrolments, billing and Child Care Subsidy enquiries by investigating issues, maintaining accurate records and delivering helpful service across phone, email and chat.
Handle inbound calls from customers moving home, cancelling or transferring services, and new occupiers, using active listening and persuasive sales skills to offer suitable products and meet service and sales targets.
