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Triage incoming complaints, validate AI investigation results, and route cases into asset-recovery workflows, helping prevent errors and move time-sensitive crypto crime investigations forward.
*Scout Junior Quality Coordinator - Spanish (Mexico)
📅 Feb 10, 2023
Spanish (mexico)EnglishSearch Quality RatingQuality Performance Analysis
📜 Description
- Analyze quality performance data, prepare statistical reports, monitor progress, and document findings with support from Quality Coordinators.
- Complete internal assessments and provide feedback on blind test ranges and team queries.
- Support raters with best practices and client expectations, monitor their queries, and flag behavioral concerns.
- Review root cause analyses from resources and request clarifications when needed.
- Help create or review training materials, including best practices, newsletters, and webinars.
- Track and analyze data and attend stakeholder meetings as applicable.
🛠️ Requirements
- Fully Proficient in Spanish (Mexico)
- Strong understanding of English
- Must be located in Mexico
- Strong understanding of popular culture in Spanish (Mexico)
- Must be dedicated only to "Search Quality rating program" and NOT other search or ads rating programs
- Must not have current or previous experience with "Ads quality rating"
- Must be the only one in your household working as a "Search Quality Rater"
- Web-savvy and able to work in a fast-paced environment
- Excellent online research skills
- Reliable computer system and internet connection
✨ Benefits
- Steady volume of work and a long-term partnership, where applicable.
- Professional development through projects that support continued learning and growth.
- Work with a multicultural, international team.
Full job description
MAIN PURPOSE OF THE ROLE
Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!
Welocalize is looking for an Spanish (Mexico) speaker in Mexico to help support our client's project as Junior Quality Coordinator.
MAIN DUTIES
You will be the junior coordinator of our Search Quality Rater project.
You will complete tasks both in Spanish (Mexico) and English (US).
The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator:
Performance Analysis
・May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.
・Completes Internal Assessments.
・ Provides feedback on blind test ranges and queries coming from the team.
・ May provide ad-hoc support to raters and educate them on best practices and client’s expectations.
・Flags raters that show any behavioral concerns.
・ May analyze RCAs provided by resources and request clarifications, as necessary.
Training and support
・ May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.
Analytics, Reporting, Knowledge, and Asset Management
・May keep track of data and analyze the data.
Communication
・May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.
・ Monitors raters’ queries.
Other
・ May perform other program-specific tasks needed to achieve OKRs.
Project Details
Location: Remote, Mexico-based
Hours: 20hours/week
Start date: ASAP
Employment Type: Freelance/Independent Contract
When you join Welocalize, you have the opportunity to bring your career to the next level:
... receive steady volume of work and long-term partnership {where this applies}
... professional development: work on exciting projects that will empower you keep learning and growing
... work with multicultural, international team with a great variety of documents and content types
... 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
REQUIRED SKILLS
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