Customer Success Manager (Higher Education)
Own strategic relationships with higher education customers, guiding success plans, retention, product adoption, and cross-functional initiatives to improve customer outcomes and support renewals.
This role is for one of our clients
Compensation: $50 - $150 per hour
We're partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices. We are seeking Switzerland-based native Swiss German speakers to contribute high-quality voice recordings for training and evaluating cutting-edge speech models. This role is open to both experienced voice professionals and newcomers with a naturally clear, expressive voice and a good recording setup β prior voice-acting experience is a plus but not required.
This is an ongoing opening β we onboard new voices on a rolling basis, so applications are always welcome. The engagement itself is a single recording session of approximately 4 hours. A second session of similar length may follow depending on the client's needs, though this isn't guaranteed.
Your voice recordings will be used exclusively for the client's internal CX AI Agent. They will not be sold, licensed, or reused for any other product, dataset, or purpose.
Requirements
Key Responsibilities
Requirements
Preferred Qualifications
Own strategic relationships with higher education customers, guiding success plans, retention, product adoption, and cross-functional initiatives to improve customer outcomes and support renewals.
Own the technical success of strategic enterprise customers by improving platform health, scalability, and reliability, coordinating escalations, and turning customer insights into product improvements.
Manage publisher relationships and support, resolve technical and operational issues, optimize account performance, and identify upselling opportunities to grow revenue and reduce churn.
As a Customer Support Analyst, you will provide exceptional service as the first contact for users, managing tickets and resolving inquiries efficiently on our SaaS platform.
Manage B2B SaaS customer relationships to improve satisfaction, adoption, retention, and revenue growth through strategic account planning, renewals, and cross-functional issue resolution.