Merchant Success Manager
Build strategic merchant partnerships by understanding business goals, creating action plans, driving adoption of ShipBob features, monitoring account health, and improving retention, advocacy, and growth.
This role is for one of our clients
Compensation: $50-$100 per hour
We are partnering with a leading AI research lab to support the development of next-generation text-to-speech (TTS) systems designed to produce natural, expressive, and human-like voices. We are seeking female voice actors based in Northern UK with authentic Northern English accentsβincluding Yorkshire, Manchester, Newcastle, Liverpool, and other regional Northern varietiesβto provide high-quality voice recordings for training and evaluating advanced speech models.
This opportunity is well suited to experienced professionals in voice acting, narration, dubbing, podcasting, or broadcasting who can deliver consistent, expressive, and high-quality audio across a range of scripts.
Your recordings will be used exclusively for a specific internal CX AI Agent application and will not be sold, licensed, or repurposed for unrelated products or datasets.
Requirements
Important: Your voice may be cloned for use within the designated CX AI Agent. Please apply only if you are comfortable with voice cloning for this specific purpose. Your recordings will not be sold or reused outside the defined use case.
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations throughout the application and engagement process.
Build strategic merchant partnerships by understanding business goals, creating action plans, driving adoption of ShipBob features, monitoring account health, and improving retention, advocacy, and growth.
Own strategic relationships with higher education customers, guiding success plans, retention, product adoption, and cross-functional initiatives to improve customer outcomes and support renewals.
Own the technical success of strategic enterprise customers by improving platform health, scalability, and reliability, coordinating escalations, and turning customer insights into product improvements.
Manage publisher relationships and support, resolve technical and operational issues, optimize account performance, and identify upselling opportunities to grow revenue and reduce churn.
As a Customer Support Analyst, you will provide exceptional service as the first contact for users, managing tickets and resolving inquiries efficiently on our SaaS platform.