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Insurance Customer Service Representative - DH/P4

📅 Jul 28
Client CommunicationPolicy ServicingBillingRenewal Tracking

📜 Description

  • Serve as the first point of contact by answering inbound calls and making outbound follow-up calls.
  • Process policy changes and manage commercial auto policies, ensuring accuracy and compliance.
  • Accept and process direct bill payments while maintaining logs of financial transactions.
  • Track and monitor upcoming renewals, updating details in the CRM system.

🛠️ Requirements

  • Strong working knowledge of insurance operations, particularly in commercial lines.
  • Familiarity with insurance terminology, policy documents, and servicing workflows.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Experience or exposure to construction or contractor insurance is a plus.

Benefits

  • 13th Month Bonus (Wild right?! 🤯)
  • Health insurance 👨‍⚕️
  • Dental insurance 🪥
  • Mental health insurance 🧠
  • Collect and consolidate data from multiple insurance policies for documentation.

As a Customer Service - Level 1 Agent, you will be the first point of contact for clinical staff, providing essential support that enhances patient care and global health initiatives.

Customer ServiceTechnical SupportCommunicationProblem-solving

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