Consulting Manager - (Life Science Patient Experience)

Company Description

At Wavestone, we partner with organizations to navigate their most critical business and technology transformations. As a leading global consulting firm, we combine strategic insight, deep industry expertise, and a people-first approach to deliver lasting impact.

With offices across North America, including New York, Pittsburgh, Dallas, and Toronto, we collaborate with executive leaders to solve complex challenges, accelerate innovation, and create sustainable value.

Our success is driven by talented individuals who are curious, collaborative, and committed to continuous growth. We foster an entrepreneurial environment where ideas are valued, development is encouraged, and ambitious professionals can make a meaningful difference from day one.

Join us and help shape the future across North America and around the world, delivering expertise in: Management Consulting | Technology & Transformation Consulting | Cybersecurity | Sourcing & Service Optimization | Data & AI. 

If you're looking to challenge yourself, develop your expertise, and help clients shape what's next, we'd love to meet you.

Read more at www.wavestone.com or at  LinkedIn page.

Job Description

We are seeking a Manager for our technology consulting practice with experience supporting Life Sciences (pharma and MedTech) clients. This role leads technology and transformation initiatives, focusing on operating model design, digital enablement, and patient engagement. The Manager will drive delivery, build client relationships, and support the development of patient-centric platforms and capabilities within complex, global environments.

Responsibilities

• Lead delivery of consulting engagements for Life Sciences clients, focusing on patient engagement strategy, patient journey, operating model transformation as well as digital enablement.
• Manage cross-functional teams and serve as a day-to-day client lead, driving execution, aligning stakeholders, and scaling patient-centric solutions (e.g., patient support programs, engagement platforms).
• Lead and own large-scale client projects in support of Wavestone’s overall P&L and growth potential ensuring quality work, on time, and within budget.
• Actively guide and participate in client engagement(s) to direct solution development and implementation.
• Serve as a key point of contact for clients, managing relationships and ensuring high levels of client satisfaction and engagement throughout the project lifecycle.
• Actively guide and participate in client engagement(s) to direct solution development and implementation.
• Create and develop business relationships and serve as a trusted advisor to clients.
• Execute business development plans including lead qualification, problem/solution exploration, proposal generation and related client meetings as established by leadership.
• Lead and motivate direct reports as well as client project team members. Provide regular feedback and development-focused coaching and mentoring.
• Support talent recruitment by acquiring and developing high potential talent.
• Facilitate client meetings and conversations that result in clear outcomes and mutual understanding.
• Develop clear and compelling business presentations/reviews for internal and external audiences.
• Develop overall governance programs to effectively define, monitor, and support programs and strategies.
• Continually evaluate and learn new tools, processes, or approaches to further improve existing methodologies. Create new methodologies and other intellectual capital for the practice area.
• Actively participate in and represent the company at business marketing events such as speaking engagements, networking events, executive events, and seminars.

Qualifications

Education

• Bachelor’s degree in a variety of disciplines to include Business, Marketing, Engineering, Operations, or other relevant disciplines.
• Master’s/MBA preferred.

Required experience

• 5 or more years’ consulting experience in Life Sciences and demonstrated delivery of patient engagement or patient support solutions (digital, CRM, or services-driven).
• Proven ability to lead client engagements and teams, with experience managing complex projects involving efficiency, productivity, quality, cost, and digital capabilities.
• Well-developed business acumen including policy alignment, concise communication, and technology solutions in support of a client's strategic goals.
• Demonstrated success executing business development plans and goals.
• A focus on technology strategic planning including critical thinking, bringing structure to ambiguous situations, and leading toward a future vision.
• Well-developed communications skills, including expertise in delivering compelling presentations to stakeholders.
• Effective problem resolution skills including the ability to break a problem down into solvable components.
• Demonstrated customer focus that conveys a genuine concern for customer needs and generates customer satisfaction.
• People leadership including experience serving as a coach and mentor in support of individual and team development.
• Proven ability to build trusting interpersonal relationships, and model professional demeanor when faced with opposition, pressure, or stressful conditions.
• Ability to travel based on client requirements.

Preferred Experience

• 8 or more years’ experience in consulting including team leadership, with deep experience across a variety of verticals.
• Experience developing a practice or set of service offerings in technology within life sciences.
• Process improvement/Six Sigma/Lean Sigma experience.

*Only candidates legally authorized to work for any employer in the U.S on a full-time basis without the need for sponsorship will be considered. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Additional Information

Compensation and Benefits

• Placement within the salary range is based on the candidate’s experience, qualifications, demonstrated capabilities, and alignment with the requirements of the role. 
• Bonus eligible.
• 401K Savings Plan with Company Match
• Medical / Dental / Vision coverage
• Employee Stock Options Plan (ESOP)
• 25 PTO / 6 Federal Holidays / 4 Floating Holidays
• 4 months parental leave to birthing parent / 2 months to supporting parent

Travel and Location

This full-time position is based in either our Pittsburgh or NYC offices. You must reside within commuting distance of one of our hubs. 

This role is expected to work flexibly based on client and business needs. This role may require periodic travel to client sites and/or attendance at a designated hub office to support project delivery, collaboration, and team engagement.

Diversity and Inclusion

Wavestone is an equal opportunity employer. We embrace diversity as a core component of our culture. Our collective success depends heavily on the recruitment and inclusion of qualified professionals, regardless of individual characteristics such as race, ancestry, religion, color, sex, age, national origin, sexual orientation, gender identity, disability, veteran’s status, or any characteristic protected by law.