Own the end-to-end member support experience across chat, email, and phone, resolve inquiries with care and precision, and improve support operations through member feedback and service projects.
Handle customer inquiries and complaints as an initial point of contact, resolving issues across calls, emails, and messages while providing empathetic support and escalating urgent or complex cases appropriately.
Serve as a primary customer contact, resolving technical issues through support channels, partnering with internal teams, documenting cases, and helping customers succeed with SSL certificate products.
Support customers by email, chat, and phone, troubleshoot product issues, share guidance, collaborate across teams, and identify opportunities to automate repetitive work and improve the customer experience.
Resolve Member account enquiries and manage cases from initial contact through to outcome, coordinating with suppliers and internal teams while supporting payments, disputes, reconciliations and refunds.
