📅 Sep 16
Provide first-line customer and technical support for GPU rentals and AI workloads, resolving Linux, Docker, and account issues while keeping customers informed and escalating complex cases.
Technical Customer Service Associate
🕒 26 days ago
📍 🇺🇸 Boston - Remote💰 $35k - $65k / year🪈 Entry-level🫶 Technical Customer Success Manager📢 🇪🇸 Spanish Required💼 Full-Time
Customer SupportCommunication SkillsOrganizational SkillsTime Management
📜 Description
- Advise end users on best practices when using Veeva's applications
- Identify and resolve client issues associated with Veeva's applications
- Build strong and professional relationships with all users of Veeva's applications
- Provide recommendations/feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
- Maintain accurate records of all email/telephone/chat correspondence related to the role
🛠️ Requirements
- 1+ year relevant experience in a technical customer support role or related technical field
- Effective communication, organizational and time management skills
- Professional telephone manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Bilingual in Spanish
- Previous experience supporting clinical research facilities
- Previous experience with Veeva Vault
✨ Benefits
- Medical
- Dental
- Vision
- Basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Full job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
This Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
#LI-RemoteUS
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
What You'll Do
Requirements
Nice to Have
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Perks & Benefits
Compensation
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