🕒 7 days ago
Guide enterprise customers from technical discovery through pilots and production, building voice-agent prototypes, scoping integrations, and translating customer feedback into product and engineering improvements.
Solutions Engineer
🕒 2 days ago
Solutions ArchitecturePre-sales EngineeringTechnical DiscoveryTechnical Demos
📜 Description
- Learn the product, customer use cases, sales motion, and common technical objections; shadow enterprise calls.
- Build fluency in voice-agent architecture, telephony, LLM orchestration, integrations, and contact center workflows.
- Own technical discovery and demos for enterprise deals, partnering with account executives on strategy.
- Build customer-specific demos, help design proofs of concept, and answer technical questions.
- Lead the technical side of enterprise deals from first call through close and go-live.
- Create reusable sales and integration materials, document common objections, and share product gaps with engineering and product.
🛠️ Requirements
- You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
- You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
- You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
- You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
- You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
✨ Benefits
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical
- Dental
- Vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- Transportation
Full job description
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production.
Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.
Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.
What You’ll Do:
30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.
60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.
90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.
Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.
Who You Are:
3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
You’ve worked at a high-growth company somewhere between Series B and Series F.
You’re a world-class educator who can explain complex systems to engineers and executives alike.
You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.
Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.
You stay calm and resourceful when a live demo or pilot goes sideways.
Bonus: You’ve built your own startup.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
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