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Solutions Engineer

🕒 yesterday
Solutions EngineeringSales EngineeringREST APIsWebhooks
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📜 Description

  • Build voice agents and learn Vapi’s architecture and APIs.
  • Lead technical discovery and scope integrations with telephony, CRM, and backend systems.
  • Prototype voice-agent solutions alongside Account Executives.
  • Own technical execution for enterprise sales cycles and pilots, from demos through security review and production handoff.
  • Create reusable demos, reference architectures, and documentation.
  • Share customer feedback with Product and Engineering to influence the roadmap.

🛠️ Requirements

  • 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
  • You’ve worked at a high-growth company somewhere between Series B and Series F.
  • You’re a world-class educator who can explain complex systems to engineers and executives alike.
  • You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.
  • Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.
  • You stay calm and resourceful when a live demo or pilot goes sideways.
  • Bonus: You’ve built your own startup.

✨ Benefits

  • Real stake: We offer a competitive salary and excellent equity ownership
  • Comprehensive health coverage: medical
  • Dental
  • Vision plans
  • Team love: We love hanging out, and we do quarterly off-sites
  • Flexible time off: take what you need
  • Transportation
Full job description

Vapi (/ˈVɑːpi/):

  • Voice AI that resolves, not transfers

  • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

  • Trusted by 1 million developers building the future of voice agents

  • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

  • Try talking to Vapi now!

Why We’re Hiring This Role:

  • Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production.

  • Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.

  • Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.

What You’ll Do:

  • 30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.

  • 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.

  • 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.

  • Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.

Who You Are:

  • 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.

  • You’ve worked at a high-growth company somewhere between Series B and Series F.

  • You’re a world-class educator who can explain complex systems to engineers and executives alike.

  • You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.

  • Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.

  • You stay calm and resourceful when a live demo or pilot goes sideways.

  • Bonus: You’ve built your own startup.

Why Vapi:

  • Generational impact: Build the human interface for every business

  • Ownership culture: 70% of the company are previous founders

  • Kind team: The founders, Jordan and Nikhil, are Canadians

  • Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

  • Real stake: We offer a competitive salary and excellent equity ownership

  • Comprehensive health coverage: medical, dental, and vision plans

  • Team love: We love hanging out, and we do quarterly off-sites

  • Flexible time off: take what you need

  • More: catered meals, transportation, gym, and a $10k annual L&D budget

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