Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
As a Customer Support Representative, you'll be the first point of contact for veterinary practices and hospitals using Keystone. You'll answer their questions, solve first-level issues, and make sure every request is handled quickly, clearly and with care, so veterinary teams can stay focused on their patients.
Requirements
Benefits
Handle customer inquiries across email and community channels, troubleshoot an AI voice automation platform, document recurring issues, and collaborate with product and engineering teams to improve the customer experience.
Coordinates client communication and consulting service delivery by tracking requests, maintaining accurate records, organizing follow-ups, and working with internal teams to resolve issues and keep projects on schedule.
Provides Tier 1 support by responding to customer calls, emails, and chats, troubleshooting product issues, educating users, and documenting interactions while escalating technical issues when needed.
Guide patients from purchase through manufacturing readiness by coordinating onboarding, telehealth scheduling, impression kits, and cross-functional support while managing a high-volume caseload across phone, SMS, and email.
Own customer support and support operations for Membee, resolving customer issues while improving help content, in-product guidance, and AI support to reduce tickets and inform product decisions.
