Technical Support Specialist

Technical Support Specialist (m/f/d)

Location: Prague, Czechia (Hybrid - 2/3 days per week at the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We’re looking for a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you’ll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you’re passionate about helping businesses solve technical challenges and thrive in a customer-facing role, we want to hear from you!

Your Tasks

• Proactively engage with customers to understand and resolve their challenges, ensuring a positive and efficient support experience
• Communicating with our customers through our ticket system to qualify and understand the experienced issue and provide the best possible solution
• Researching, diagnosing, troubleshooting, and resolving issues of varying technical nature and complexity
• Sparring and collaborating with colleagues on complex issues and possible solutions
• Writing easy-to-follow guides on complex solutions
• Contributing with feedback to our Product Management team to improve our product
• Provide feedback to peers and team manager on potential improvements on process, approach and tools.

Requirements

You Bring

• Experience in a customer-facing role, with a strong understanding of customer needs.
• Proficiency in HTML, JavaScript, and CSS, with debugging skills using Chrome DevTools.
• Familiarity with Google Tag Manager or similar platforms (e.g., Adobe, Matomo) is a plus.
• Knowledge of CMS platforms like Duda, Shopify, WordPress, or Magento is an advantage.
• Ability to document issues and solutions clearly and effectively.
• Strong communication skills in English, capable of explaining technical issues at an appropriate level.
• Good time management and organizational skills.
• Experience working in a hybrid or remote environment.
• Quick learner with the ability to find and utilize relevant resources and documentation.

Benefits

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being