🔥 14 hours ago
Supports learners and organizational clients by answering questions, resolving account and platform issues, guiding users through services, and coordinating follow-up to deliver a reliable client experience.
Customer Support (technical)
📅 Nov 14, 2025
Technical SupportWritten CommunicationLinuxSSH
📜 Description
- Support users through email, Discord, website chat, forums, and social media.
- Create how-tos, guides, wikis, and knowledge-base content for recurring questions and issues.
- Collaborate with engineers to debug challenging technical problems.
🛠️ Requirements
- Have strong written communication skills.
- Have basic Linux skills, including SSH and running terminal commands to troubleshoot with users.
- Enjoy frequent user interaction and communicate proactively.
- Show empathy and genuine care for users’ problems.
Full job description
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues
We hope you:
Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
Similar jobs
Search more Customer Support Specialist jobs
Spanish Customer Service Representatives - Emergency (Virginia State Residents)
🕒 5 days ago
Sutherland👥 10,000+ employees🏢 Information Technology And Services
🕒 5 days ago
Handle Spanish- and English-language customer inquiries about utility services, billing, energy programs, outages, and emergencies across phone, email, chat, and written correspondence.
📍 🇺🇸 Virginia Beach - Remote💼 Full-Time🎹 Mid-level🛟 Customer Support Specialist📢 🇪🇸 Spanish Required📢 🇬🇧 English Required
🕒 5 days ago
Resolve customer issues across email, chat, and phone; handle escalations, maintain accurate records, and turn customer feedback into product insights while meeting support KPIs and SLAs.
🕒 yesterday
Manage prospective client enquiries from first contact through intake, assessing needs and eligibility, maintaining accurate records, and following up to guide each person toward the appropriate next step.
🕒 yesterday
Progress tenant referencing applications, generate accurate reports against KPIs, and support customers by phone, live chat, and email while helping tenants secure their homes and meeting targets.