🔥 14 hours ago
Supports learners and organizational clients by answering questions, resolving account and platform issues, guiding users through services, and coordinating follow-up to deliver a reliable client experience.
Customer Support (non-technical)
📅 Nov 14, 2025
Written CommunicationCustomer SupportUser EmpathyOrder Support
📜 Description
- Support users across email, Discord, website chat, forums, and social media on non-technical issues.
- Coordinate with logistics and fulfillment teams to resolve order and shipping issues.
- Help users with order changes, returns, replacements, and repairs.
- Create how-tos, guides, wikis, and knowledge-base content for recurring questions.
🛠️ Requirements
- Have strong written communication skills.
- Enjoy talking with users and can do so consistently without external encouragement.
- Empathize with users and genuinely care about resolving their problems.
Full job description
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
Work with our logistics and fulfillment team to resolve order/shipping issues
Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
Have great written communication skills
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
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