Gerencia projetos institucionais de médio e grande porte, conduzindo planejamento, cronogramas, orçamento, acompanhamento de riscos e mudanças, e reportando impactos para apoiar a entrega dos objetivos estratégicos.
Investigate and resolve customer and merchant disputes involving financed projects, identify potential fraud and servicing issues, document case decisions, and reconcile cash and refund discrepancies.
Own customer implementations of ERP automation from kickoff through go-live, managing scope, timelines, budgets, testing, and cross-functional teams across multiple projects.
Manage vehicle claims from repair instruction through completion, coordinating with customers, clients, third parties and repairers while maintaining accurate records, meeting service-level targets and delivering excellent customer service.
Oversee archaeological fieldwork projects, guide small to medium-sized teams, maintain accurate records and safety standards, and contribute to technical reports, client liaison and project administration.
