🕒 yesterday
Manage strategic client accounts by identifying growth opportunities, strengthening relationships, coordinating service delivery, and driving retention, upsell, and measurable client outcomes.
Account Manager DACH (f/m/d) - Parental Leave Cover
🕒 yesterday
📍 🇩🇪 Cologne - Hybrid🎹 Mid-level🧑💼 Account Manager📢 🇩🇪 German Required📢 🇬🇧 English Required⏳ Temporary/Contract
B2B Account ManagementSaaSE-commerceCustomer Portfolio Management
📜 Description
- Independently manage and strategically develop a portfolio of primarily mid-sized online shops.
- Analyze customer needs and performance to identify opportunities and implement tailored expansion strategies.
- Build trusted, long-term customer relationships and provide tailored recommendations.
- Collaborate with Sales, Legal, Product, and other teams to deliver a consistent customer experience.
- Use KPIs and insights with a Customer Success Manager to improve retention, satisfaction, and customer success.
🛠️ Requirements
- Proven experience managing B2B customer portfolios, ideally in SaaS, e-commerce, or another technology-driven environment.
- Experience managing large portfolios of up to 600 accounts while balancing day-to-day account management and strategic development.
- Strong negotiation skills, commercial mindset, and ability to identify growth opportunities within existing accounts.
- Proactive customer communication and ability to identify needs and support online shop performance.
- Confidence using CRM systems such as Salesforce and data-driven insights to improve account performance.
- Fluent German and very good English skills.
✨ Benefits
- Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.
- Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
- 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
- Buddy program: An experienced trustee is at your side.
- Learning & Development: Individual training opportunities.
- Events: Team Events, Unit Events, etc.
- Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.
- Not sure if you are what we are looking for? Apply!
Full job description
Account Manager (f/m/d) | B2B SaaS | E-Commerce
At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d), you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027, helping businesses unlock the full value of our B2B SaaS solutions.
Your Impact
Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long-term success. You will join an international team of 700+ colleagues, supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.
Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.
Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.
Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships based on mutual trust.
Cross-Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.
Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long-term success.
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