🕒 7 days ago
Drive global go-to-market strategy and enablement by improving the sales motion, scaling portfolio selling, and designing measurable programmes for new channels, ideal customer profiles, and AI use cases.
Sales Operations Professionals - Fintech
🕒 8 days ago
Corporate Customer ManagementSalesMerchant OnboardingKYB Documentation
📜 Description
- Manage merchant and corporate customer onboarding, including KYB documentation, contracts, account setup and approvals.
- Run corporate gift card orders from validation and payment checks through code allocation, delivery and fulfillment confirmation.
- Handle post-sales requests, order tracking, redemption inquiries and issue resolution for corporate customers, partners and sales teams.
- Coordinate invoicing, payment collection, reconciliation and discrepancy resolution with Finance and other stakeholders.
- Monitor SLAs, maintain operational records and report on onboarding, orders, fulfillment and service performance.
- Improve processes through controls, automation and self-service initiatives, collaborating with Account Management, Compliance, Product and Technology.
🛠️ Requirements
- Bachelor's degree from a reputable university.
- Minimum 6 years of experience in corporate customer management and sales; loyalty programs or gift card rewards experience preferred.
- Strong written and verbal communication, including the ability to explain complex concepts simply and persuasively.
- Self-motivated, results-driven and able to work autonomously toward targets; proven ability to generate business.
- Established network across relevant channels and key market customers.
- Proficiency in MS Office and advanced Excel, with strong analytical thinking.
- Good English communication skills.
✨ Benefits
- Hybrid working model with flexibility, work-from-abroad opportunities and a summer working model.
- Meal allowance
- Health insurance options
- Extended health support, including screenings, in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
- Annual training allowance, learning platform access and in-person learning sessions.
- Global mentoring and opportunities for professional growth.
- Team events, rituals and social activities.
Full job description
ABOUT THE TEAM
TrendPay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce.
We simplify every transaction and elevate user confidence through technology-driven, customer-first design.
Responsibilities
- Manage end-to-end merchant and corporate customer onboarding processes, including KYB documentation, contract administration, account setup and required internal approvals.
- Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
- Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
- Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
- Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
- Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
- Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
- Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
- Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.
- Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
- Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
- Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
- Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
- Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
- Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
- Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
- Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.
Expected Qualificiations
- Bachelor's degree from a reputable university,
- Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards),
- Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner,
- Self-motivated, results driven, and autonomous taking responsibility for achieving your targets,
- Proven track record in ability to generate business,
- Good network in the channels as well as the key customers on the market,
- Good command of MS Office applications,
- Analytical thinker and advanced Excel skills,
- Good in English communication,
- Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards),
- Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner,
- Self-motivated, results driven, and autonomous taking responsibility for achieving your targets,
- Proven track record in ability to generate business,
- Good network in the channels as well as the key customers on the market,
- Good command of MS Office applications,
- Analytical thinker and advanced Excel skills,
- Good in English communication,
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