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As a Technical Operations Support Engineer, you'll drive operational excellence, manage AWS migrations, and solve complex architecture challenges within a fast-paced environment.
Support Engineer - ADAS
📅 Aug 14
📍 🇨🇳 Shanghai - Hybrid🎹 Mid-level🥇 Support Engineer📢 🇨🇳 Chinese Required📢 🇬🇧 English Required💼 Full-Time
ADAS MapsSdksAPIsCustomer Integration
📜 Description
- Provide responsive L2/L3 technical support for ADAS map data, SDKs, APIs, developer tools, and customer integration environments through remote and on-site engagement.
- Support customer onboarding, environment setup, SDK configuration, credentials, map access, sample applications, and first successful data retrieval or horizon generation.
- Reproduce, triage, and resolve issues involving SDK behavior, map content, positioning, map matching, route projection, ADASIS output, service connectivity, performance, and platform compatibility.
- Collect high-quality diagnostic evidence, including logs, traces, configuration, software versions, map tiles, vehicle routes, timestamps, and reproducible test steps.
- Differentiate product defects, map-data issues, integration errors, environmental constraints, and unsupported use cases, then route each issue to the correct engineering owner.
🛠️ Requirements
- Bachelor's degree in Computer Science, Software Engineering, Automotive Engineering, Geomatics, Electronics, or a related discipline.
- Typically 3+ years of technical support, software integration, validation, or application-engineering experience in automotive, mapping, navigation, ADAS, or autonomous driving.
- Working knowledge of ADAS map content, including road topology, lane geometry and connectivity, speed restrictions, curvature, gradient, traffic signs, and dynamic road conditions. \
- Experience supporting SDKs, APIs, embedded software, or map-data pipelines, with the ability to read technical documentation and understand interface contracts.
- Proficiency with Linux command-line tools, logs, shell scripting, networking fundamentals, and structured troubleshooting; exposure to QNX or Android Automotive is strongly valued.
- Programming or scripting capability in C++, Java/Kotlin, and/or Python sufficient to understand sample code, build small test tools, and automate diagnostics.
- Familiarity with REST, MQTT, Kafka, Protobuf, JSON, or comparable service and data-delivery technologies.
- Experience with issue-management and engineering collaboration tools, plus disciplined incident documentation and follow-through.
- Strong analytical skills, customer empathy, ownership, and the ability to remain effective during critical integration or launch situations.
- Fluent Chinese and professional English; willing to travel to customer sites for workshops, vehicle tests, and production-critical support.
✨ Benefits
- A competitive compensation package, of course.
- Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local
- Improve your home office with a setup budget and get extra support with a monthly allowance.
- Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends
- Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.
- Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.
- Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities
- Find out more about our global benefits and enjoy additional local benefits tailored to your location.
Full job description
You will provide hands-on technical support to automotive OEMs, Tier-1 suppliers, and autonomous-driving technology companies using TomTom ADAS maps, services, and SDKs. You will help customers integrate products efficiently, reproduce and resolve issues, validate releases, and build the knowledge and tools required for reliable production support.
What we offer
A competitive compensation package, of course.
Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.
Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.
Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.
Improve your home office with a setup budget and get extra support with a monthly allowance.
Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.
Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.
Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.
Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!
Find out more about our global benefits and enjoy additional local benefits tailored to your location.
Meet your team
We’re TomTom Automotive. On our team, your work – together with our 30+ years of experience in delivering connected navigation software, traffic information and highly accurate digital maps – will accelerate the future of driving. Car manufacturers trust us to provide the modular components they need to create competitive, tailor-made infotainment systems, and the mapping technology that are enabling self-driving cars to see beyond their sensors.
At TomTom...
You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.
Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.
After you apply
Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.
TomTom is an equal opportunity employer
TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.
What you'll do
Provide responsive L2/L3 technical support for ADAS map data, SDKs, APIs, developer tools, and customer integration environments through remote and on-site engagement.
Support customer onboarding, environment setup, SDK configuration, credentials, map access, sample applications, and first successful data retrieval or horizon generation.
Reproduce, triage, and resolve issues involving SDK behavior, map content, positioning, map matching, route projection, ADASIS output, service connectivity, performance, and platform compatibility.
Collect high-quality diagnostic evidence, including logs, traces, configuration, software versions, map tiles, vehicle routes, timestamps, and reproducible test steps.
Differentiate product defects, map-data issues, integration errors, environmental constraints, and unsupported use cases, then route each issue to the correct engineering owner.
Work with global map, SDK, platform, and operations teams to track escalations, communicate impact, validate fixes, and keep customers informed with clear technical updates.
Execute release qualification and regression testing on representative Android, Linux, or QNX environments and document results against agreed acceptance criteria.
Inspect and visualize road- and lane-level map attributes, compare SDK output with expected data, and support field or simulation-based validation activities.
Create and maintain bilingual troubleshooting guides, known-issue records, FAQs, test procedures, support runbooks, and integration examples.
Identify recurring support themes and recommend improvements to product usability, diagnostics, documentation, tooling, and customer onboarding.
What you'll need
Bachelor's degree in Computer Science, Software Engineering, Automotive Engineering, Geomatics, Electronics, or a related discipline.
Typically 3+ years of technical support, software integration, validation, or application-engineering experience in automotive, mapping, navigation, ADAS, or autonomous driving.
Working knowledge of ADAS map content, including road topology, lane geometry and connectivity, speed restrictions, curvature, gradient, traffic signs, and dynamic road conditions. \
Experience supporting SDKs, APIs, embedded software, or map-data pipelines, with the ability to read technical documentation and understand interface contracts.
Proficiency with Linux command-line tools, logs, shell scripting, networking fundamentals, and structured troubleshooting; exposure to QNX or Android Automotive is strongly valued.
Programming or scripting capability in C++, Java/Kotlin, and/or Python sufficient to understand sample code, build small test tools, and automate diagnostics.
Familiarity with REST, MQTT, Kafka, Protobuf, JSON, or comparable service and data-delivery technologies.
Experience with issue-management and engineering collaboration tools, plus disciplined incident documentation and follow-through.
Strong analytical skills, customer empathy, ownership, and the ability to remain effective during critical integration or launch situations.
Fluent Chinese and professional English; willing to travel to customer sites for workshops, vehicle tests, and production-critical support.
What's nice to have
Experience at a digital map, navigation, ADAS, autonomous-driving algorithm, intelligent-vehicle, or automotive software company.
Knowledge of NDS, NDS.Live, ADASIS v2/v3, OGP, PBF, OpenLR, GIS, map visualization, or equivalent proprietary technologies.
Experience supporting OEM or Tier-1 programs on automotive SoCs and embedded platforms.
Hands-on exposure to vehicle logs, GNSS/positioning data, CAN or Ethernet traces, simulation, test drives, or map-quality validation.
Understanding of software release processes, CI/CD, automated testing, defect triage, and root-cause analysis.
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