Senior Administrator (SCCM/MECM)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.     Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   USA Employment Benefits include:  - Medical, Dental, and Vision Insurance  - 401(k)  - Paid company holidays  - Paid time off  - Paid parental and caregiver leave  - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.    Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.   If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.    You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.

Roles and responsibilities

SCCM Infrastructure Management: Administer and maintain the Microsoft Endpoint Configuration Manager (MECM) environment, including site servers, clients, distribution points, and other components.

Patch Management (Tanium Experience Preferable): Develop and implement strategies for deploying security patches and software updates for Windows servers and third-party applications. Coordinate patch testing, evaluation, and deployment schedules to minimize business disruption and align with maintenance windows. Troubleshoot patch-related issues and ensure high patch compliance across the server fleet.

Software Deployment and Packaging: Create, test, and deploy software applications and packages to servers via SCCM/Tanium. Develop custom software packages and scripts using languages like PowerShell for automated deployments.

Operating System Deployment (OSD): Manage and automate the deployment of Windows server operating systems using SCCM task sequences, boot images, and driver packages. Provisioning experience with Tanium a plus

Windows Server Administration: Perform installation, configuration, and troubleshooting for Windows Server operating systems (e.g., 2012, 2016, 2019). Administer Active Directory, DNS, DHCP, and Group Policy Objects (GPOs). Monitor server performance, security logs, and overall system health.

Security and Compliance: Ensure server configurations meet organizational security policies and compliance standards. Collaborate with security teams to prioritize critical vulnerabilities and implement corrective actions.

Reporting and Documentation: Generate customs and regular reports on patch compliance, software inventory, and system health. Maintain detailed technical documentation for Processes, Configurations, and Standard Operating Procedures (SOPs).

Troubleshooting and Support: Provide expert-level support for complex issues related to SCCM, Patching, and Server performance. Work with IT support and other teams to resolve incidents and fulfill requests.

Continuous Improvement: Research and implement new technologies or upgrades to improve the efficiency and quality of system management services. Stay up to date with SCCM/Tanium trends and new features, such as integration with Intune or Azure Update Manager and Autonomous Endpoint Management with Tanium.

Qualifications and skills

Education: Graduate

Experience: Typically requires 5-7years of experience in Windows Server management/SCCM/ Tanium Tool, with hands-on experience in large enterprise environments.

Technical Skills:

Strong proficiency with SCCM (MECM)/Tanium, including its architecture, components, and functionalities.

In-depth knowledge of Windows Server operating systems and Active Directory.

Expertise in Patching strategies using Tanium.

Proficiency in scripting languages, especially PowerShell, for automation and reporting.

Experience with SQL queries for SCCM database reporting.

Familiarity with related technologies, such as Microsoft Intune, Azure, and virtualization platforms (e.g., VMware).

Soft skills and Certifications

Soft Skills: Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Meticulous attention to detail and ability to work under pressure. Strong documentation skills.

Certifications (Preferred): Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or other MCSA/MCSE credentials, Tanium Certification (Tanium Certified Operator/Tanium Certified Administrator.