Director, Account Management
Lead and scale the Account Management team, focusing on customer expansion, renewals, and overall account health for high-value customers.
Auckland | Permanent | Full-time
Hybrid working environment (mix of on-site / work from home)
Marketing & Recruitment, Waipapa Taumata Rau | University of Auckland
$134,900 - $202,500 per annum (Band J), based on experience
Te Whiwhinga mahi | The opportunity
We're looking for a commercially minded leader to shape and deliver the University's domestic postgraduate student recruitment function supporting working professionals, postgraduate, and doctoral students. This is a dynamic senior leadership role that will build, develop and oversee high-performing teams responsible for lead management, prospective conversion, new customer acquisition and partnerships at scale.
Reporting to the Director of Marketing and Recruitment, you'll set the strategic direction and operational framework for domestic postgraduate recruitment and lead an integrated team spanning student recruitment, business development and partnership growth. You'll be accountable for performance across direct-to-student (B2C) and employer-led (B2B) channels, building a sustainable pipeline of professional and postgraduate learners while strengthening the University's strategic relationships with employers, industry and government.
An integral part of the Marketing and Recruitment senior leadership team, you’ll share accountability for outcomes that extend beyond your portfolio and contributing to the development of a newly established function designed for long-term impact.
Find out more about our future-focused Marketing, Recruitment, Communications and Engagement functions and vision.
Key areas of focus include:
This is a full-time, permanent opportunity. The full salary range for this role is $134,900 - $202,500 per annum (Band J).
We have a structured salary framework with three zones for those developing into the role (developing), fully effective (target) and contributing beyond what is expected of the role (upper). Salary decisions for individual appointments are made based on skills, experience, and internal equity. We welcome conversations about your expectations and what matters to you in your overall package. Any offer will be made within the advertised range and guided by fairness, consistency, and our commitment to pay equity.
For more detailed information about the role and requirements, please refer to the Position Description.
He kōrero mōu | About you
You could be leading customer acquisition, business development, sales, partnerships, growth or commercial performance within a large organisation.
Experience in education sectors is not necessary, as this role is about establishing growth and acquisition methodologies and funnel logic on a significant scale, so you may come from sectors like SaaS, telco, subscription organisations, financial services or marketplace businesses where revenue, pipeline, customer acquisition and relationship management sit at the centre of success.
You've likely led teams with performance targets, built strategic partnerships, improved pipeline quality and managed growth initiatives that require coordination across multiple stakeholders and functions.
We're particularly interested in people who bring:
Ngā āhuatanga kei a mātou | What we offer
Few organisations can offer the scale, complexity and opportunity available in this role.
This is a chance to shape one of the University's most important growth portfolios and influence how professional and postgraduate education are positioned, marketed and delivered across Aotearoa.
You'll have the opportunity to influence strategy, partnerships, customer experience, technology and growth while building a function designed for sustainable long-term impact.
For the right person, this is an opportunity to achieve in a few years what may take considerably longer within a more mature organisation. You'll help define the future state, build capability, develop talent and leave a lasting impact on an organisation whose purpose extends far beyond commercial outcomes.
Beyond the work itself, you'll be joining a vibrant and inclusive community. From staff networks and cultural communities to social clubs, volunteering opportunities, wellbeing initiatives and campus events, there are countless ways to connect, contribute and build meaningful relationships across the University.
We also offer:
Me pēhea te tuku tono | How to apply
Please submit an application online by the closing date of Sunday 27th September 2026. Please include your cover letter and your CV highlighting your interest in the role, your capabilities and relevant experience.
Please reach out to Faith Pallant, Recruitment Manager on f.pallant@auckland.ac.nz with any questions.
Reasonable accommodations - We are committed to building a more equitable and inclusive workforce and workplace, so we encourage applicants to reach out to discuss any reasonable accommodations throughout the recruitment process, including alternative ways to submit applications.
Whānau and support people - Should you be invited to an interview for this role, your whānau members and/or support people will be welcome to join you. The recruiter or hiring manager will provide more information about this as part of the interview arrangements.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
Lead and scale the Account Management team, focusing on customer expansion, renewals, and overall account health for high-value customers.
Lead and scale the Account Management team, focusing on customer expansion, renewals, and overall account health while delivering a best-in-class customer experience.
As an Enterprise Account Management Lead, you'll manage senior account managers to grow revenue from the Enterprise customer base while setting the vision for long-term partnerships.
The Senior Manager, Mid-Enterprise Partner Account Managers recruits, trains, develops and supports experienced Partner Managers working within the Mid-Enterprise and enterprise segment to ensure that they meet specific new business goals.
The Senior Manager, Mid-Enterprise Partner Account Managers recruits, trains, develops and supports experienced Partner Managers working within the Mid-Enterprise and enterprise segment to ensure that they meet specific new business goals.