Assistant Director Relationship Management

As Assistant Director of Relationship Management, you will lead a team to enhance client relationships and drive growth through strategic initiatives and collaboration.

Description

• Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
• Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
• Oversee renewal readiness, growth strategies and stewardship delivery, while ensuring all client commitments are met on time.
• Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
• Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
• Champion continuous improvement initiatives to enhance relationship management processes and best practices.

Requirements

• 5+ years of experience in group benefits account management, claims, or underwriting.
• Prior leadership experience preferred.
• Strong financial acumen and understanding of employee benefits products and services.
• Demonstrated ability to build and maintain marketplace relationships.
• Effective communication skills with strength in writing, conflict resolution, and critical thinking.
• Proven coaching and feedback abilities.
• Experience collaborating across organizational lines to deliver results.