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Director of Product, Customer Care

🕒 yesterday
Product ManagementAI-driven SupportCustomer Care StrategyTeam Leadership

📜 Description

  • Lead, coach, and grow a team of product managers, setting high standards for execution.
  • Partner with senior leaders across various functions to set priorities and deliver outcomes.
  • Drive the transition to AI-first customer support, enhancing automation and resolution capabilities.
  • Make strategic decisions on platforms and tooling for a global support organization.
  • Define key metrics and hold the organization accountable for measurable impact.

🛠️ Requirements

  • 10+ years of product management experience, including leadership of product managers.
  • Proven track record of building and scaling high-performing product teams.
  • Experience managing a large, multi-workstream product portfolio.
  • Deep knowledge of customer support and contact center platforms, AI/ML-driven automation, or trust & safety products.
  • Degree in Computer Science, Engineering, Math, or a related field.

Benefits

  • Great medical
  • Dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • Salaried team members have unlimited paid time off
  • Hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave
  • Own the vision, strategy, and multi-year roadmap for Lyft's Customer Care product portfolio.

The Senior Director, Strategy & Business Planning is a leadership role focused on driving growth and operational effectiveness within the Payer & Strategic Markets organization.

Strategic PlanningBusiness Performance ManagementFinancial AcumenTeam Leadership
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The Director of Strategic Finance will lead financial planning and analysis for Lyft's key business lines, driving strategic decision-making and performance through advanced analytics and ROI frameworks.

Financial PlanningBudgetingForecastingROI Frameworks
Wellmarkinc

Director - Provider Network Contracting

Wellmarkinc👥 1001 - 5000 employees🏢 Insurance
🕒 yesterday

The Director of Provider Network Contracting will lead strategic initiatives and negotiations for provider agreements, ensuring quality, affordability, and network sustainability.

Provider Network ContractingNegotiation StrategiesHealthcare LandscapeValue-based Arrangements

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