📅 Jul 15
Guide doctors through their first consultations with Telepatia’s AI Scribe, provide hands-on support and training, monitor adoption, and share user feedback to help make the tool part of their routine.
Onboarding Specialist
📅 Apr 27
User OnboardingImplementationOn-site SupportCustomer Success
📜 Description
- Guide doctors through their first consultations using the AI Scribe platform.
- Provide on-site technical and emotional support during the transition to AI-assisted documentation.
- Train users on practices that improve accuracy and speed.
- Monitor adoption metrics, including consultations per doctor, drop-off rate, and time to first success.
- Collect user feedback and share insights with product and engineering teams.
- Coordinate setup and troubleshooting with Forward Deployed Engineers, support patient consent, and identify hospital champions.
🛠️ Requirements
- Relevant backgrounds include clinical research coordination, hospital operations, patient experience, or healthcare support roles.
- Experience in onboarding, implementation, field operations, customer success, or on-site support is relevant.
- Comfort working with doctors, patients, consent processes, or user training is relevant.
Full job description
Why Telepatia
The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.
We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.
What You'll Do
You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.
Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
Collect feedback and communicate insights to product and engineering teams.
Assist with patient consent (consentimiento informado) and ensure compliance.
Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
Train new users on best practices to maximize accuracy and speed.
Identify champions within hospitals who can help scale usage organically.
Guide doctors during their first consultations using Telepatia’s Scribe platform.
What You HaveClinical research coordinators or assistants (used to managing consent and protocols).
Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).
From tech/ startup side:
Onboarding / Implementation specialists
Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
Customer success or “support on-site” profiles from SaaS or medical device startups
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