🕒 3 days ago
Own the post-sales technical lifecycle for strategic customers, from Kubernetes-based Teleport deployments and troubleshooting to adoption, training, business reviews, and expansion opportunities.
Senior Customer Solutions Engineer (Bay Area)
🕒 13 days ago
Customer SuccessSolutions EngineeringTechnical Account ManagementKubernetes
📜 Description
- Manage strategic relationships with enterprise customers, from engineers to C-suite stakeholders.
- Guide customer deployments, architecture, operational practices, and hands-on platform workshops.
- Align customer goals with technical capabilities through success planning and outcome mapping.
- Monitor customer health, identify risks and opportunities, and support renewals and expansion.
- Represent customer needs to Product and Engineering, and coordinate with Support and Professional Services.
- Mentor junior CSMs/CSEs and contribute to internal best practices and enablement.
🛠️ Requirements
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting at a SaaS or cybersecurity company.
- Experience managing enterprise relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
- Knowledge of cloud-native applications, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting, API integration, issue management, root cause analysis, and resolution.
- Strong communication, presentation, stakeholder-management, and business-outcome skills.
- CKAD, CKA, or CKS certification; experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
- Cybersecurity, DevSecOps, Sysdig, or Falco experience is a plus.
Full job description
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
The U.S. annual compensation range for this full-time position is between $150,000 and $187,500 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education. We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different. Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. #LI-MC1 #LI-RemoteWhat you will do
What you will bring with you
What we look for
When you join Sysdig, you can expect:
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