Who are we?
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
What will you do at Sweep?
We’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs.
Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform.
Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.
What We're Looking For
3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI.
Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations.
Proven success driving adoption and value realization in complex, data-driven environments.
Strong communication, problem-solving, and stakeholder management skills.
Comfortable leading technical conversations with admins, ops leaders, and executives.
This is an in office position in our Tel Aviv office.
About Sweep:
As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our Career’s page https://www.sweep.io/sweep-careers.
The Manager, Customer Experience is a strategic leader focused on building and scaling a high-performing team of Customer Experience Managers to enhance customer retention and operational efficiency.
As a Customer Success Manager, you will strategically partner with high-growth Mid-Market and Enterprise accounts to drive adoption and maximize value from Sisense's AI-driven analytics solutions.
The Customer Experience Manager leads the post-sale journey, focusing on onboarding, retention, and contract renewals while maximizing upsells and building strategic relationships.
The Customer Experience Manager leads the post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving customer success and maximizing upsell opportunities.
The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.
