About Sutherland
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
What You'll Do (Non-Voice Support Only):
What We’re Looking For:
What You’ll Get:
Why Join Us?
Support customers through live chat and email, resolve inquiries and complaints, identify risks, and turn customer feedback into insights that improve service operations in a digital finance environment.
Support customers through live chat and email, resolve inquiries, identify risks, and turn customer feedback into actionable service improvements in a digital finance environment.
Support Turkish- and English-speaking customers through live chat and email, resolve inquiries, identify risks, and turn customer feedback into insights that improve service operations in digital finance.
Support customers through live chat and email, resolve inquiries, identify risks, and turn recurring feedback into insights that improve service operations in a digital finance environment.
Handle Amazon customer emails and inquiries, resolve routine issues, verify order and customization details, and maintain accurate, professional customer support while following established processes.
